• Funterra is a streaming edutainment platform that offers fun, entertaining games and videos with an educational backbone.
• Full access to all games and videos requires a monthly Funterra subscription.
  
  Note: The Funterra subscription is separate and distinct from other SMART subscriptions, such as SMART Learning Suite.

• We are extremely fortunate to offer a mix of diverse content – some developed in-house and some curated from our amazing partner network.
• Our games and videos won’t feel like an extension of the school’s curriculum. In fact, that’s the point. Funterra offers edutainment that kids will engage with naturally in a home setting, without the need for explicit instruction from a teacher.
• The more you watch and play, the better Funterra gets at recommending games and videos we think you’ll enjoy.
• Most of our games are correlated with academic standards. However there is no specific sequence or curricular framework that must be followed – it’s up to students and parents to choose how they would like to engage.
• Our videos are educational and built to engage students’ curiosity, but they aren’t correlated directly to academic standards in most cases.
• Funterra’s offerings change over time – as we work with new partners we’ll have more to add and in some cases older videos or games will be rotated out of circulation.

• You can access Funterra on any internet-connected device using a modern web browser such as Google Chrome, Apple Safari, or Microsoft Edge.
  
  Note – some games may not load properly when using Apple Safari, we are working on this.
• Mobile applications will be available in the future – stay tuned!

There are three tiers of access to Funterra based on sign-in status:

• Visitor: Anyone visiting the site for the first time or returning to it who has not created a free Funterra Member account.
  • Visitors may enjoy a limited selection of games and videos. In order to save achievements and favorites, a user must create a Member account.
• Member: A user who has created a free Funterra Member account.
  • Members may enjoy a limited selection of games and videos and can also save achievements and favorites. Full access to all content requires an active subscription.

    Note: Users who sign in with an existing SMART ID, usually provided by a school district, are considered part of the Member tier.

• Subscriber: A user who has created a free Funterra Member account and has an active Funterra subscription.
  • Subscribers get full access to all games and videos and can also save achievements and favorites.

1. Visit Funterra.com/sign-up or or click the Signup link in the top right corner of the screen.
2. Create a free Member account by entering your email address and creating a password.
   • Note: Funterra is part of the SMART Technologies ecosystem and will send users to SMART’s sign-up wizard, which requires you to sign up through either a Google or Microsoft account provider. Follow the on-screen instructions from your account provider (Google or Microsoft) to sign in, which signs you up for a SMART ID.
   • If you aren’t quite ready to subscribe, you can stop here once you’ve created a free Member account. This allows you to earn achievements and save favorites. However, full access to all games and videos does require an active subscription.
3. Confirm your subscription and proceed to payments page.
4. Enter a payment method.
   • Funterra accepts all major credit cards in including Visa, Discover, Mastercard, and American Express.
   • As a Funterra Subscriber, you are charged once a month on the date you signed up.
5. Create and confirm a PIN. This restricts your child from accessing account settings.
6. Customize your child’s account by creating a display name and selecting a Monster avatar.
7. Enjoy Funterra!

• To find billing and payment information sign in to your account and navigate to the Parent Settings page from the user profile drop-down menu.
• Select the My Account, My Subscription, and My Card settings to make any necessary adjustments to your billing information.
• Select Billing details to see your Funterra plan and billing history.
• Click on the date of the charge you wish to view. The link will open an invoice for that specific charge.
• You can view your Funterra billing information for up to one year. If you need billing information older than one year, please contact your financial institution.

• As a Funterra subscriber, you are automatically charged once a month on the date you signed up.
• Your Funterra subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.
• If your billing date is scheduled for a day that does not occur in every month (for example, the 31st), you will be billed on the last day of each month instead.

• Visit the Parent Settings page and select My Card. This will open an interface that allows you to enter a new credit card number.
  
  Note: Some payment options will direct you to the provider’s website to complete the update process.

• Payment method was declined
  • If your bank or financial institution declined the charge:
    • Check that your payment information such as postal code, security code, and expiration date are correct.
    • Visit the Parent Settings page and verify the information within the My Account, My Subscription, and My Card is correct.
      
      Note: Make sure your payment method supports e-commerce transactions.
• Taxes
  • Depending on where you live, you may be charged taxes in addition to your subscription price.
• Charged earlier than expected
  • If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of each month instead.
  • If you recently changed your billing date and within the same month there is a price change or you upgrade your plan, you could be charged earlier than expected.

• If you would like to cancel your subscription, go to: Profile -> Parent Settings -> Change Account Info -> Cancel Plan

• If you would like your data deleted, please contact our support team directly.

• If you would like to request a refund, please contact our support team directly.