Informed Consent

We have done our best to be transparent about what data we collect and why, as well as who it is shared with so we can provide our products, services, and support to you. If you do not, or cannot, agree to the below it is your responsibly to not purchase or, alter your usage or, stop using the applicable product or service.

The term “data” in this document does not distinguish between personally identifiable (PII) and general or publicly available information.

Overview

Customers and users are two distinct groups:

• Our customer for Funterra is typically a parent and in some cases might be a teacher or school district.
• Our users like teachers, students or parents users are accessing the product because the customer has granted them access.
• It is of course possible to be both a customer and a user, which is typically the case when someone buys our products for home use.

When viewing the below information please keep in mind the distinction between customers and users.

Table of Contents

• Customer Purchase Data Collected to Process an Online Funterra Order
• Customer and User Data Collected and Processed to Provide Support
• Customer and User Data Collected and Processed for Marketing
• User Data Collected while creating a Funterra account (SMART ID)
• User Data Collected and Processed while using Funterra™
• Cookie Information

Customer Purchase Data Collected to Process an Online Funterra Order

SMART sells individual subscriptions for Funterra through two regional online stores: United States and _ ._ Canada Credit card purchases are processed by Stripe ®. SMART never has access to your credit card number.

Stripe and SMART are considered the data controllers when customer data is collected while selling a product or service directly to you via the online stores. We require this customer data to allow us to sell and electronically deliver the product or service to you.

Stripe, Inc.

• Privacy Policy
• Required: If you purchase online
• Purpose: Processes your credit card payment. Using Stripe is required if you place an online order with a credit card. You can always place an order with a local reseller thus avoiding using BigCommerce and Stripe.
• Location: United States of America

Microsoft 365®

• Privacy Policy
• Required: Yes
• Purpose: Office 365 is an enterprise solutions platform, including our enterprise resource planning (ERP) software that SMART uses to manage its day-to-day business activities such as accounting, procurement, project management and supply chain operations, as well as our e-mail, PowerBI® (data visitation) and SharePoint® (document management), as well as all the other standard Microsoft Office software titles, like Word, Excel, etc.

Data Processed (denotes required fields):*

• Customer Name*
• City
• Postal/Zip*
• Country*
• Phone number
• E-mail*
• Date & Time*
• Price and currency*
• Credit Card Number* (Stripe® only has access)

Customer and User Data Collected and Processed to Provide Support

SMART is considered the data controller when data is collected while providing support to you.

SMART Technologies ULC and its subsidiaries

• Privacy Policy
• Required: Yes, if you contact SMART support and no, if you do not
• Purpose: To assist you with your support matters.
• Locations:
  • Canada
  • United States of America

Blue Ocean (IMP Group International Inc.)

• Privacy Policy is through a commercial agreement with SMART
• Required: Yes, if you contact SMART support and no, if you do not
• Purpose: We use Blue Ocean for our customer care (telephone and e-mail) support.
• Locations:
  • Canada

Salesforce.com, Inc.

• Privacy Policy
• Required: Yes
• Purpose: We use Salesforce for our customer relationship management (CRM) software solution. It helps us manage our relationships and interactions with customers (including support calls) and potential customers.
• Locations:
  • United States of America

Amazon Web Services S3

• Security Policy
• Required: No. You are asked and it is optional
• Purpose: We use Amazon S3 for some of our support centre functions and the hosting of support call transcripts and recordings; calls are only recorded with your express consent
• Locations:
  • United States of America

Microsoft 365®

• Privacy Policy
• Required: Yes
• Purpose: Office 365 is an enterprise solutions platform, including our enterprise resource planning (ERP) software that SMART uses to manage its day-to-day business activities such as accounting, procurement, project management and supply chain operations, as well as our e-mail, PowerBI® (data visitation) and SharePoint® (document management), as well as all the other standard Microsoft Office software titles, like Word, Excel, etc.
• Locations:
  • United States of America

*Google G Suite® *

• Privacy Policy
• Required: Yes when using our Field Services
• Purpose: We use Google Forms when we collect customer information when the customer is engaged with our Field Services (i.e., onsite support)
• Locations:
  • Canada
  • United States of America

Stripe, Inc.

• Privacy Policy
• Required: If you purchase online
• Purpose: Processes your credit card payment. Using Stripe is required if you place an online order with a credit card and allows our support staff to review transaction history and issue corrections if necessary

Data Processed (denotes required fields):*

• First name*
• Last name*
• E-mail*
• Phone number*
• Issue reported*
• Attachments (pictures, files, etc.)
• Existing incident number (if any)
• Comments about service received
• Credit Card Number (for online purchase disputes)

Customer and User Data Collected and Processed for Marketing

SMART is considered the data controller when data is collected while conducting marketing. Website cookie information is in its own section further below. Transactional e-mails relating to your product or service fall under the Customer Purchase Data Collected to Process an Online Funterra Order section. SMART does not sell its marketing data.

SMART Technologies ULC and its subsidiaries

• Privacy Policy
• Required: Yes
• Purpose: Marketing, events, and promotions
• Locations:
  • Canada (on premise)
  • One or more of SMART’s regional sales offices (on premise)

Salesforce.com, Inc.

• Privacy Policy
• Required: Yes
• Purpose: We use Salesforce for our customer relationship management (CRM) software solution. It helps us manage our relationships and interactions with customers (including support calls) and potential customers.
• Locations:
  • United States of America (cloud based)

Qualtrics LLC

• Privacy Policy
• Required: No. You are asked and it is optional.
• Purpose: We use Qualtrics to conduct event management and customer surveys that you have expressly agreed to attend or take
• Locations:
  • United States of America

Microsoft 365®

• Privacy Policy
• Required: Yes
• Purpose: Office 365, is an enterprise solutions platform, including our enterprise resource planning (ERP) software that SMART uses to manage its day-to-day business activities such as accounting, procurement, project management and supply chain operations, as well as our e-mail (Microsoft Exchange), PowerBI® (data visitation) and SharePoint® (document management), as well as all the other standard Microsoft Office software titles, like Word, Excel, etc.
• Locations:
  • United States of America

*Google G Suite® *

• Privacy Policy
• Required: Yes when using our Field Services
• Purpose: We use Google Forms when we collect customer information when the customer is engaged with our Field Services (i.e., onsite support)
• Locations:
  • United States of America (cloud based)
  • Calgary, Alberta (on premise)

Mailchimp, Inc.

• Privacy Policy
• Required: Yes, if you have a software subscription or opted into marketing information and no, if not.
• Purpose: We use Mailchimp to send transactional e-mails for software renewals and marketing e-mails for people who have expressly opted in to receive them

Data Processed (denotes required fields):*

• E-mail*
• Opt-in, Opt-out*
• First name
• Last name
• Phone number
• Information to be sent or opted-out of

User Data Collected while creating a Funterra account (SMART ID)

SMART is considered the data controller when data is collected regarding your Funterra account. The Funterra account is powered by SMART ID which integrates with Oauth providers such as Microsoft and Google.

SMART Technologies ULC and its subsidiaries

• Privacy Policy
• Required: Yes
• Purpose: Allows user to create a Funterra account
• Locations:
  • Canada
  • South Africa
  • Spain
  • Ukraine
  • United States

Amazon Web Services (AWS)

• Security Policy
• Required: No. You are asked and it is optional
• Purpose: We use Amazon S3 for storage of data
• Locations:
  • United States of America

*Google, Inc. *

• Privacy Policy
• Required: Yes
• Purpose: SMART Identity Subscription (OAUTH)
• Locations:
  • Canada
  • United States of America

Microsoft, Inc.

• Privacy Policy
• Required: Yes
• Purpose: Active Directory OAUTH
• Locations:
  • United States of America

Data Processed (denotes required fields):*

• Email*
• Display Name*
• First Name*
• Last Name*
• uid*
• externalId*
• Picture

User Data Collected While Using Funterra

Funterra is a platform that offers games, videos and activities to classrooms and households. When users interact with content (e.g. viewing a video, playing a game, taking a quiz etc.) they are rewarded with points and achievements (gamification). The section below describes the data collected by the Funterra service in order to facilitate the gamification experience.

SMART Technologies ULC and its subsidiaries

• Privacy Policy
• Required: Yes
• Purpose: Allows the administrator to query and manage Funterra subscription
• Locations:
  • Canada
  • United States

JW Player

• Privacy Policy
• Required: Yes
• Purpose: Allows the Funterra service to calculate the viewing duration of a video
• Locations:
  • United States

Arcademics

• Privacy Policy
• Required: Yes
• Purpose: 1)Allows the Funterra to populate the username within the Arcademics game interface 2) Allow Arcademics game interface to display results of game play
• Locations:
  • United States

Cookie Information

To enhance your experience many of our web pages and online products use “cookies”. Cookies are small text files that are placed on your computer or device. Most web browsers allow some control over cookies through the browser settings and some browsers have a ‘do not track’ feature that lets you tell websites that you do not want to have your online activities tracked.. Blocking all cookies will, however, have a negative impact upon the usability of our products. Thus, you may prefer to accept cookies and then delete them later or upon exiting your browser.

*Google, Inc. *

• Privacy Policy
• Cookie name: _ga, _gat, _gid
• Purpose: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
• Locations:
  • United States of America

Hotjar

• Privacy Policy
• Cookie name: _hjid
• Purpose: Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

This cookie is a persistent cookie with a lifespan of 365 days from set/update.

• Locations:
  • United States of America

Laravel

• Information
• Cookie name: XSRF-Token, Laravel_cookie_consent, Funterra_session
• Purpose: Laravel makes it easy to protect your application from cross-site request forgery (CSRF) attacks. Cross-site request forgeries are a type of malicious exploit whereby unauthorized commands are performed on behalf of an authenticated user.
• Locations:
  • United States of America